Delete Your Epaybillz Account
Epaybillz Telecoms respects your right to control your personal data. If you’d like to delete your account and associated data, follow the steps below.
How to Request Account Deletion
To request deletion of your Epaybillz account, send an email or WhatsApp message with your request:
- Email: Support@epaybillz.com.ng
- WhatsApp/Phone: 08160362313, 09045626104
Please include the following in your request:
- Your full name as registered on your account
- The phone number or email address linked to your account
- A clear statement that you want your account and data deleted
We will confirm your identity and process your request within
7 business days.
What Gets Deleted
Once your deletion request is verified, we will delete:
- Your name, email address, and phone number
- Your login credentials
- Your virtual account association
- Your saved preferences and device push notification tokens
What We Retain (and Why)
Some information cannot be immediately deleted due to legal, tax, and financial regulatory obligations in Nigeria. We retain the following for a limited period even after account deletion:
- Transaction history (airtime, data, and bill payment records) — retained for up to 6 years, in line with standard financial record-keeping requirements
- Fraud-prevention records, if your account was ever flagged for suspicious activity — retained as required to comply with anti-fraud obligations
After the required retention period, this data is permanently deleted or anonymized.
Questions?
If you have any questions about this process or your data, contact us:
- Email: Support@epaybillz.com.ng
- Phone/WhatsApp: 08160362313, 09045626104
